• Phone:
  • City: Dubai
  • Location: Dubai
  • Education Level: Bachelor Degree
  • Work Experience: 0-2 Year
  • Employment Type: Full Time
  • Listed By: Employer
  • Listed: September 29, 2022 12:12 pm

Description

Hiring

Role: CRM Executive (Property Handover)
Location: Dubai
Experience: Minimum 2 yrs in customer services
Excellent Salary offered

Duties:

The job holder is responsible for meeting and assisting customers with regard to their queries on their properties. In addition, they are responsible for handing over keys to customers, conducting Home Orientations and co-ordinating the handover of projects.

– Handles all complaints and customer queries received through walk-in fax, letters and e-mails and resolves their issues within specified timelines (as per SLA and use of priorities)
– Conducts necessary research and follows up with other departments on behalf of the customer before coming up with recommendations.
– Provides clarification to customers with regard to Customer Life Cycle Policies & Procedures.
– Provides customers with a high level of service as per the agreed department to achieve a defined customer satisfaction level via professional and timely problem resolution, product knowledge and status update, willingness to help, timely callback and quick turn-around time in accordance with defined SLAs.
– Conducts pre-checks for the next day, to ensure that the unit is clean and utilities are connected.
– Updates customers on the facilities/amenities/retail outlets available in their community.
– Hands over keys, manuals and other relevant documents to customers after verification of the necessary documents.
– Handles Land registration & Pre-registration transactions for customers.
– Ensures that all correspondences are updated.
– Ensures smooth coordination with other departments with regard to customer queries.
– Maintains accurate customer history in Oracle via ‘Interactions’ and ‘Service Requests’ and regularly updates the relevant milestones in accordance with given SLAs.
– Monitors and regularly updates the customers on the status of their snags.
– Provides immediate line manager feedback received from the customers.
– Attends site visits for upcoming projects in order to be able to respond efficiently to customer queries.
– Attends weekly staff meetings and proactively raises issues for group discussions and information sharing.
– Attends identified training to develop relevant knowledge and skills.
– Completes assigned tasks within given deadlines.

Requirements:

– Bachelors/Diploma Degree in Business Administration
– Minimum of 2 years in Customer Services.
– Speaks English, Arabic or Russian.

Skills:

– Excellent organizational and interpersonal skills.
– Excellent communication skills both written and verbal,
– Self-starter with initiative to handle all levels of contact

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    Seller Details

    sara.srp

    Member Since October 2018
    • Phone:
    • Country:
    • City: Dubai
    • Location: Dubai
    • Expires: 112 days, 10 hours
    • Listed: September 29, 2022 12:12 pm

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