- Phone:
- Country: United Arab Emirates
- City: Dubai
- Location: Dubai
- Work Experience: 0-2 Year
- Employment Type: Full Time
- Listed By: Employer
- Listed: October 5, 2022 11:23 am
Description
Hiring
Customer Service Agent (telesales experience is a plus)
Salary : AED 4000 – 5000 (Based on experience )
Languages: Arabic and English (fluency in both languages is a must)
Customer Service representatives Job Description:
• Handling incoming and outgoing calls and responding to customer’s emails
• Management and resolve customer complaints/queries
• Identify and escalate issues to supervisors
• Provide service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints
• Document all call information according to standard operating procedures
• Follow up customer calls where necessary
• Complete call logs and reports
• Prospecting and qualifying leads from cold calls.
• Reaching out to potential clients through calls.
• Effectively understand the client’s requirements.
• Keeping track of all attempts to close leads, both successful and unsuccessful.
• Handling grievances in a manner that preserves the company’s reputation.
• Improve the quality of customer service for existing & prospective customers.
Basic requirements for both roles :
• Prior experience working as a Contact Center agent /Telesalse Executive
• Good communication and interpersonal skills
Benefits:
• Visa, Medical Insurance & other benefits as granted by UAE labor law
Work Location: Tafaseel BPO Middle East premises in Dubai CommerCity
Arabic and English are mandatory languages, thus apply if you do speak both languages with fluency.
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sara.srp
Member Since October 2018
- Phone:
- Country: United Arab Emirates
- City: Dubai
- Location: Dubai
- Expires: 1 day, 17 hours
- Listed: October 5, 2022 11:23 am
