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  • Phone:
  • Company Name: Fixperts Contracting LLC - Dubai
  • City: Dubai
  • Country: United Arab Emirates
  • Education Level: Bachelor Degree
  • Work Experience: 2-4 Years
  • Employment Type: Full Time
  • Career Level: Mid-Level
  • Listed By: Employer
  • Expires: This ad has expired
  • Listed: January 25, 2018 4:30 pm

Description

We are looking for a customer-oriented service representative.

Manage large amounts of incoming calls
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customersRequirements
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

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    • Phone:
    • Country: United Arab Emirates
    • City: Dubai
    • Location:
    • Expires: This ad has expired
    • Listed: January 25, 2018 4:30 pm