• Phone:
  • Country: United Arab Emirates
  • City: Dubai
  • Location: Dubai
  • Work Experience: 0-2 Year
  • Employment Type: Full Time
  • Listed By: Employer
  • Listed: August 17, 2022 9:51 am

Description

HIRING for the role of “Customer Service Representative”.

Location: Dubai – UAE

Here’s a snapshot of what your responsibilities would include:

-Being the primary point of contact for customers across all touch points. This includes phone calls, email requests and
live chats
-Responding promptly, efficiently and professionally to all customer queries regarding order returns
-Liaising with the logistics and warehouse teams to respond to all customer queries regarding order/returns status and
delivery/collection timings
-Understanding Mumzworld Returns policy and ability to make decisions regarding exceptions to the policy where
necessary
-Handling customer queries with sensitivity, calmness, politeness and respect at all times
-Recording and updating of all customer interactions in the main CRM system (Freshdesk)
-Following up with customers on all related calls, queries and concerns on a daily basis
-Demonstrating initiative, speed & amp; accuracy

Performance indicators:

-First call resolution: Need to resolve the customer’s issue without having to escalate, transfer or return the call or email
-Speed: Calls, emails, live chats – should be answered within a set threshold
-Average time to resolution: To be within a set threshold
-Accuracy: Information given to the customer should be accurate and precise
-Written skills: Grammar and spellings should be correct and adhere to the quality guidelines
-Problem-solving: Able to solve customer issues regarding items not eligible for return, full understanding of the

Your skills would include:

-Proficient knowledge of English
-Customer obsession and problem solver
-Quick learner and thinker
-Ability to work on systems efficiently
-Ability to multitask, prioritize, and manage time effectively

Due to the volume of applications we receive, only shortlisted candidates will be contacted.

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    Seller Details

    sara.srp

    Member Since October 2018
    • Phone:
    • Country: United Arab Emirates
    • City: Dubai
    • Location: Dubai
    • Expires: 135 days, 3 hours
    • Listed: August 17, 2022 9:51 am

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