• Phone:
• Email: sarah@getdubaijobs.com
• City: Sharjah
• Country: United Arab Emirates
• Education Level: Bachelor Degree
• Work Experience: 3-5 Years
• Employment Type: Full Time
• Career Level: Mid-Level
• Listed By: Employer
• Expires: This ad has expired
• Listed: June 22, 2016 5:56 am

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Description

Key Responsibilities
– Provide support for customers, by acting as a first line contact for in-bound. requests received via phone, email, regular mail, fax and other means
– Deliver the highest level of customer service to internal and external customers at all times.
– Promote client programs.
– Trouble shoot customer issues, owning them until a full resolution has been obtained.
– Undertake a variety of tasks associated with the high service delivery of our customers. Maintain all documentation and train others on key aspects of the role, as required.
– Process all data in line with business standards and Data Protection.
– Contribute to the review, amendment and implementation of improved procedures, processes and standards that increase efficiency and effectiveness.
– Work as part of a team, under the direction of a Team Leader, to ensure we meet internal and external regulatory or statutory requirements and deliver high levels of customer service.
– Use the Sharepoint System to understand and follow policies, procedures and work instructions.
– Ensure all Pearson VUE generic policies held on Sharepoint are adhered to at all times. In addition to this be aware and adhere to specific Customer Service Centre guidelines.
– Deal with the responses of all customer complaints in line with the Quality Manual.
– Cover tasks related to other roles within the Customer Service Centre as and when needed.
Essential Experience and Qualifications:
– Previous customer service experience
– Fluency in written and spoken English
– Customer focused, and customer friendly skills
– Excellent communication skills, both over the telephone, written and face to face
– The ability to learn and articulate detailed information
– Attention to detail and strong organisational skills
– Ability to work within a team to meet team goals and objectives
– Rights to work in the Middle East
– Desirable Experience and Qualifications
– Experience of working in a customer service environment
– Experience of, and ability to work with, Windows based software
If interested, email CV to: sarah@getdubaijobs.com

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