• Phone:
  • Country: United Arab Emirates
  • City: Abu Dhabi
  • Location: Abu Dhabi
  • Work Experience: 0-2 Year
  • Employment Type: Full Time
  • Listed By: Employer
  • Listed: May 12, 2022 11:15 am

Description

IT Service Desk / IT Help Desk Agent – Abu Dhabi (Shift Based Role)

The role will:
Capture demand for incident resolution and service requests.
Act as an entry point/single point of contact for the service provider with all of its users.
Provide fast and useful technical assistance on computer systems such as answering calls, emails, open/re-assign tickets for all incidents and service requests and answering all queries on basic technical issues and offer advice to solve them.

Required Experience, Qualification & Skills:
Minimum of 3 years of proven experience as a service desk/helpdesk agent or other user support role.
BSc/BA in IT, Computer Science or relevant field
Knowledge of ITIL is an added advantage
Knowledge of ticketing systems/portals
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
User-oriented and cool-tempered
Should have worked in Shift Rotation

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Employer , Computing & IT, Job Seekers ,

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    Seller Details

    workforceuae

    Member Since April 2022
    • Phone:
    • Country: United Arab Emirates
    • City: Abu Dhabi
    • Location: Abu Dhabi
    • Expires: 168 days, 7 hours
    • Listed: May 12, 2022 11:15 am