• Phone:
  • Country: United Arab Emirates
  • City: Abu Dhabi
  • Location: Abu Dhabi
  • Work Experience: 0-2 Year
  • Employment Type: Full Time
  • Listed By: Employer
  • Listed: May 12, 2022 11:15 am


IT Service Desk / IT Help Desk Agent – Abu Dhabi (Shift Based Role)

The role will:
Capture demand for incident resolution and service requests.
Act as an entry point/single point of contact for the service provider with all of its users.
Provide fast and useful technical assistance on computer systems such as answering calls, emails, open/re-assign tickets for all incidents and service requests and answering all queries on basic technical issues and offer advice to solve them.

Required Experience, Qualification & Skills:
Minimum of 3 years of proven experience as a service desk/helpdesk agent or other user support role.
BSc/BA in IT, Computer Science or relevant field
Knowledge of ITIL is an added advantage
Knowledge of ticketing systems/portals
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
User-oriented and cool-tempered
Should have worked in Shift Rotation

Related Categories

Employer , Computing & IT, Job Seekers ,

    Related Ads

    130 total views, 1 today


    Report problem

    Processing your request, Please wait....
    Fraud Warning: Kargal is a free online classifieds website and application and does not participate in any financial transactions between the advertiser and the user/buyer.
    The legal integrity of the ads is the sole responsibility of its advertiser.
    We strongly advise not to transfer or make any payments to the advertiser before verifying his legal status as a business or his rightful ownership of what is offered and that he is licensed by the government.

    When you call, don't forget to mention that you found this ad on kargal Classifieds.
    I do not wish to be contacted by telemarketers or representatives of any other website.

    Sponsored Links

    Quick Search

    Back to ad details

    Seller Details


    Member Since April 2022
    • Phone:
    • Country: United Arab Emirates
    • City: Abu Dhabi
    • Location: Abu Dhabi
    • Expires: 168 days, 7 hours
    • Listed: May 12, 2022 11:15 am