• Phone:
  • Country: United Arab Emirates
  • City: Abu Dhabi
  • Location: Abu Dhabi
  • Work Experience: 0-2 Year
  • Employment Type: Full Time
  • Listed By: Employer
  • Listed: June 7, 2022 4:30 pm

Description

Hiring for a Global Service Desk Engineer
Location- Abu Dhabi, UAE
Type- Long term
Salary – AED 9500
Exp- 6+ years
Notice – Immediate to 1 month
· At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.
· Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.
· Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.
· Ability to understand and follow technical documentation
· Use of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.
· Using a call tracking or IT service management System.
· Ability to maintain focus and handle multiple tasks or conversations at the same time
· Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
· Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.
· Fulfilling customer requests in timely and highly customer- service oriented manner.
· Participating in training and working to develop and maintain top knowledge in existing and new technologies to provide most effective support for callers.
· Following the Firm’s established Policies, Standards, Procedures and Guidelines in delivering service to the users; utilizing ‘best practice’ documentation, proper escalation procedures, etcetera.
· Handling other tasks and projects as required for supporting the overall operations of the Service Desk.
Over 5 Years’ experience in selected area of expertise.

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    Seller Details

    techss-narm

    Member Since March 2022
    • Phone:
    • Country: United Arab Emirates
    • City: Abu Dhabi
    • Location: Abu Dhabi
    • Expires: 117 days, 16 hours
    • Listed: June 7, 2022 4:30 pm