• Phone:
  • Country: United Arab Emirates
  • City: Dubai
  • Location: Dubai
  • Work Experience: 0-2 Year
  • Employment Type: Full Time
  • Listed By: Employer
  • Listed: April 30, 2022 9:15 am


TBH is a project advisory consultancy providing independent, objective, and innovative professional services across Australia, Asia, and the Middle East. Operating in both the public and private sector by leveraging diverse experience of the entire project lifecycle to guarantee the successful delivery of iconic and major projects across a variety of industries.

With continued international growth, we are seeking an IT Support Consultant – International, based out of Dubai, to join our collaborative team and meaningfully contribute to the ongoing success of TBH.

Reporting to the IT Operations Manager– International, the role is part of TBH’s centralised IT team based in Sydney, Australia, and will assist with IT services across Australia, Asia, and the Middle East.

Specific deliverables are:

Work with the IT Service Team to support the ongoing development and stability of the TBH ICT platform
Provide Level 1 & 2 support to TBH users in person or remotely by phone/helpdesk/remote desktop
Resolve end-user problems and queries in a timely and effective manner
Action Service Desk tickets and provide regular user updates through to completion
Perform software and hardware maintenance on laptops, desktops, and networking equipment
Perform general user account maintenance tasks
Support the local office manager in maintaining a register of all ICT assets
Liaise with ICT service providers and suppliers
Identify opportunities for improvement of current IT systems
Ensure appropriate IT security controls are enforced
Identify, integrate, and implement new technologies
Support user acceptance testing processes
Provide user training and instruction
Support relevant standards, procedures, and guidelines

To thrive in this role, you will have:

University qualifications in IT administration, network and desktop support or equivalent experience (desirable)
Industry certification such as MCSA (Microsoft Certified Solutions Associate)
2+ years’ experience in IT network and desktop support
Experience with CITRIX XenDesktop, Active Directory, Windows 10, Server 2016 and Office 365 administration
Previous experience with Ticketing Systems
The ability to support users remotely and service requests from across Australia, Asia and the Middle East
Ability to read and write Arabic preferred but not essential
The applicant must have working rights in Dubai/UAE

What we offer

TBH is a fast-growing international business. Along with a great workplace culture which values collaboration and flexibility and competitive salary plus bonus, we offer international exposure as our business operations continue to expand. TBH is involved in a number of diversity, inclusion and wellness initiatives through our ID and CSR committees. Work as part of a supportive team contributing to the international growth of an Australian privately-owned business.

If this sounds like you, please send your covering letter and CV  or submit your application via LinkedIn.

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    Member Since April 2022
    • Phone:
    • Country: United Arab Emirates
    • City: Dubai
    • Location: Dubai
    • Expires: This ad has expired
    • Listed: April 30, 2022 9:15 am

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