• Phone:
  • Country: United Arab Emirates
  • City: Dubai
  • Location: Dubai
  • Work Experience: 3-5 Years
  • Employment Type: Full Time
  • Monthly Salary: 4000
  • Listed By: Employer
  • Listed: April 11, 2022 3:57 pm

Description

A. Job Purpose: To monitor and effectively coordinate the online order fulfillment process, assist to minimize dispatch delays and customer complaints. Work towards streamlining the customer delivery process thereby ensuring seamless customer satisfaction and delight.

B. Academic Background: Graduate in any discipline.

C. Key Experience: 3 to 5 years of experience in handling online orders, delivery process, fulfillment and customer service in the Retail industry/E-commerce.

D. Roles & Responsibilities:

Closely monitor the accuracy of Sales order creation in the internal ERP system; ensure authenticity of transaction to maintain reliability in financial reporting.
Responsible for managing the order fulfillment and commit to process the orders to customers with the most accurate dates throughout the sales order cycle
Handle the Customer service, initiate and process online orders and maintain regular follow ups of the placed orders and streamline systematic deliveries/installation by keeping a personal connect with the Customers.
Needs to handle the Customer complaints swiftly by taking timely decisions, providing solutions, alternate options in case of any service related issues.
Supervise the cash/bill machine and ensure that the team member scans the barcodes properly and ensure proper receipts are issued to the customers and copies kept for company records.
Proactively manage the customer sales orders to meet delivery dates and provide proactive communication to customers
Ensure that the customers fill appropriate forms as per standards of the Company and update the customer database regularly.
Liaise with internal teams such as warehouse, JK Stores to check availability of the stocks.
Thorough knowledge of Magento
Non-Technical Competencies: ·
Planning and Prioritization
Proactive behavior and excellent in handling complaints
Meticulous in handling float cash and receipts
Positive attitude and attentive to details
Inter-personal relations
Good and clear communication skills
Good in English – both written and verbal
Knowledge of Arabic is an advantage
Job Types: Full-time, Permanent

Salary: AED3,500.00 – AED4,000.00 per month

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    Seller Details

    justkidding-me.com

    Member Since April 2022
    • Phone:
    • Country: United Arab Emirates
    • City: Dubai
    • Location: Dubai
    • Expires: 13 days, 10 hours
    • Listed: April 11, 2022 3:57 pm