• Phone:
  • Company Name: BFL Group
  • Country: United Arab Emirates
  • City: Dubai
  • Location: TECHNOPARK Techno Park Dubai 80794
  • Education Level: Bachelor Degree
  • Work Experience: 3-5 Years
  • Employment Type: Full Time
  • Career Level: Entry Level
  • Listed By: Employer
  • Listed: September 9, 2022 12:23 pm

Description

The Social Media Coordinator is liable for developing original content and suggest creative ways to attract more customers and promote our brand.  He / she is responsible for increasing web traffic and customer engagement metrics aligned with broader marketing strategies.

Responsibilities

•    Assist in the development of engaging, creative and innovative content for regularly scheduled posts, which engage audiences and promote brand-focused messages.
•    Support in the creation of relevant post captions and hashtags and ensuring translation is correct and reviewed.
•    Act as the voice of BFL Group on the front lines for responses to customer social media DMs, comments and google reviews and other customer contacts during the Support Experience.
•    Ensure brand consistency in messages across all social media channels.
•    Respond to, track, report on, and highlight the support issues encountered.
•    Report based on customer feedback.
•    Keep track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders to keep fine-tuning the customer’s experience.
•    Deliver responses and follow up in a timely and efficient manner and with a demonstrated commitment to first contact resolution and overall customer satisfaction.
•    Answer product questions, make recommendations, coordinate exchanges and returns with the Centralized customer service team.
•    Support the Marketing team in the preparation of events, including assisting at the venue on the day of the event.

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Employer , Media & Marketing, Job Seekers ,

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    Seller Details

    BFL Group

    Member Since September 2022
    • Phone:
    • Country: United Arab Emirates
    • City: Dubai
    • Location: TECHNOPARK Techno Park Dubai 80794
    • Expires: 163 days, 12 hours
    • Listed: September 9, 2022 12:23 pm