• Phone:
  • Country: United Arab Emirates
  • City: Abu Dhabi
  • Location: Abu Dhabi
  • Work Experience: 0-2 Year
  • Employment Type: Full Time
  • Listed By: Employer
  • Listed: April 18, 2022 11:02 am

Description

Urgent Requirement

One of our government client in Abu Dhabi is looking for Specialist – Systems Administration and Support. If interested send your updated CV

Position: Specialist – Systems Administration and Support
Years of Experience: 3-6 Years +
Job Responsibilities:
Responsible for the Support Function, ensuring all Tickets are logged and prioritized in line with SLAs
Responsible for ensuring all Customer Service Requests are proactively fulfilled
Responsible for ensuring all Incidents are investigated and key users are kept up to date on progress
Responsible for the initial Root Cause Analysis (debugging) of all Problems and their timely escalation if required
Receive IT service calls from End users , and assign to the responsible team/ technician.
Handling End users requests and obtaining necessary approvals before proceeding.
Follow-up on resolution of the previous tickets assigned to the various IT teams.
Troubleshooting and resolving end user’s issues via phone
Troubleshooting and resolving end user’s issues by connecting to user laptop remotely using remote tool.
Grant access on generic Applications
Unlock user account, Resetting user account password
Responsible for Identifying, arranging and implementing suitable solutions to Bugs/Problems.
Responsible for monitoring the health applications and investigations as required
Reporting of Supporting Trends, areas for Service Improvement and potential new features to Management
Proactive continuous review applications to build a detailed understanding of all applications
Building strong relationships with our Customers through regular contact and first-class service
Regularly communicate with users regarding issues, investigations and updates
Enthusiastic and willingness to learn new technologies and skills
A keen interest in problem solving and the drive to go the extra mile to complete the task
Ability to work as part of a team and always take pride in the quality of their work
Work with IT team to ensure that security and architecture requirements are fulfilled.
A minimum of 3 years’ experience with Oracle technologies.
Maintain SQL, and PL/SQL development and coding standards.
SQL*Plus, PL/SQL, Oracle Forms & Reports (10g,11g,12c), Oracle database (10g,11g,12c,19c), SQL*Loader.
Proficient in Oracle PL/SQL development with designing data structures, building functions, stored procedures, indexes, triggers.
Manage your time and daily activities to satisfy work assignments, performance and deliverables. Communicate status of work assignments.
Strong ability to communicate both verbally and in writing.
Ability to prioritize and multitask on multiple projects or competing requests.
Fluent in Arabic and English
BSc in Computer Science or equivalent experience in the Information Technology field.
Able to support 24/7 on emergency.

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    Seller Details

    idcmps-venolia

    Member Since April 2022
    • Phone:
    • Country: United Arab Emirates
    • City: Abu Dhabi
    • Location: Abu Dhabi
    • Expires: 16 days, 17 hours
    • Listed: April 18, 2022 11:02 am