We are looking for a proactive individual to help drive the recruitments of Synergy GCC across the Middle East. The Customer Care Tele caller Specialist role requires a combination of marketing acumen, sales tele-calling, and customer service skills to build and nurture relationships with attendees and potential leads, contributing to the success of our events mainly across the GCC region (mainly UAE and Saudi Arabia but also Qatar, Kuwait, Bahrain and additional countries such as Egypt).

Responsibilities:
• Proactively secure candidate registrations through telephone follow-ups, keeping registration lists up-to-date and providing insightful reports on registrants’ demographics, industries, and other key metrics.
• Make outbound calls to prospective customers to promote products/services
• Explain offerings clearly and confidently in English
• Answer incoming calls and resolve customer inquiries or complaints
• Follow up with leads/customers as needed to close deals or gather feedback
• Meet daily/weekly/monthly call targets and performance goals
• Provide accurate information and build customer trust

Qualifications:
• Professional verbal communication skills, with the ability to convey messages in a polite, engaging, and motivating way.
• fluent English skills are mandatory Understanding of marketing principles, including audience segmentation, lead generation, and engagement strategies to drive registration and attendance.
• Prior experience in a similar role (such as sales tele-calling, marketing support, or customer service) with a strong focus on relationship-building and lead generation.
• Proficient in internet research and Microsoft Excel for data entry and analysis, with strong organizational and multitasking abilities.
• Ability to work independently while collaborating effectively with the team, including the flexibility to occasionally attend events outside standard working hours.