Guest Relations Officer – Job Description
Welcome and assist guests during check-in and throughout their stay.
Handle guest inquiries, requests, and complaints professionally.
Provide information about hotel facilities, services, and local attractions.
Coordinate with housekeeping, front office, F&B, and other departments to resolve guest needs.
Follow up with guests to ensure satisfaction.
Handle VIP and special-arrival guests.
Maintain excellent communication and customer-service standards.
Assist with guest feedback and service recovery when required.

Key Skills: Excellent communication, friendly personality, problem-solving ability, professional appearance, customer-service skills, and basic computer knowledge.